Q1 How many endpoints can be set up simultaneously in the webhook configuration?
Multiple URLs can be set up simultaneously. However, it is recommended that you should configure only one webhook URL at a time.
Q2 What could be the reasons if the webhook is not triggered?
If the webhook is not triggered, it could be due to various reasons. The following are a few troubleshooting tips to consider:
- Check the webhook dashboard and retry a webhook. To view your webhook dashboard, see View your webhooks.
- Ensure that the configured webhook URL is accurate.
- Confirm that the webhook URL is accessible from the public internet.
- Verify that the authentication process is correctly implemented.
Q3 How to manually retry a failed webhook?
When you get an error in receiving a webhook, Liminal automatically resends the failed webhook up to five times. The retries occur at intervals of 1, 5, 30, 50, and 120 minutes from the first attempt. If all automatic retries fail, or at any point during the retry process, you have the option to manually retry sending the webhook. Take the following steps to manually retry a failed webhook.
- Log into Vaults.
- Go to the Dev tab in the left panel.
- Scroll down to Webhook.
- Select History.
Q4 What are the alternate ways to check a transaction status other than using a webhook?
If a webhook is not suitable for your needs, there are other methods available to track transactions statuses:
- You can use the Retrieve a transaction status, Retrieve a list of transfers, and Retrieve a transfer APIs to confirm the transaction status.
- You can directly query the transaction status using a blockchain explorer. For example, etherscan.io.
Q5 Is there ever a case where Liminal receives the funds, but fails to call the webhook?
While it is unlikely, there can be a possibility when Liminal receives the funds but fails to call your webhook. In this case, Liminal provides retry mechanisms to ensure that the webhook is eventually called and the funds are processed successfully.
Q6 Where can I check the status of Liminal services and the Liminal production API?
You can check the overall status of Liminal services and status of the Liminal Production API .
If you have any inquiries or you encounter any issues, don't hesitate to contact [email protected].