FAQs

1. How many endpoints can be set up simultaneously in the webhook configuration?
   Webhook configuration allows for only one endpoint at a time; multiple endpoints cannot be set up simultaneously.
2. What could be the reasons if the webhook is not triggered?
   If the webhook is not triggered, it could be due to a variety of factors. Here are some troubleshooting steps to consider:
   1. Ensure the configured webhook URL is accurate.
   2. Confirm that the webhook URL is accessible from the public internet.
   3. Verify that the authentication process has been correctly implemented.
      If these steps do not resolve the issue, please reach out to our support team for further assistance.
3. What are the alternate ways to webhook?
   If a webhook is not suitable for your needs, there are other methods available to track transactions:
   1. You can directly query the transaction status from a blockchain explorer.
   2. The getTransfer API can be utilised as a reliable alternative to webhook notifications, allowing you to confirm the transaction directly.
4. Is there ever a case where a liminal address can receive the funds and then fail to call the webhook? What happens in this case?
   While it is unlikely, there is a possibility that a Liminal's address may receive funds but fail to call the webhook. In this case, Liminal provides retry mechanisms to ensure that the webhook is eventually called and the funds are processed successfully. However, it is recommended that users implement their own retry logic in case of failures to ensure the smooth operation of their applications
5. Where can I check the status of Liminal Services and the Liminal Production API?
   You can check overall status of Liminal Services here and status of the Liminal Production API here

For more information or assistance, please contact our Support Team. Happy transacting with Liminal!

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Need a Hand?

If you have any inquiries or encounter any issues, our dedicated support team is ready to assist you. Please don't hesitate to contact our friendly support team by sending a message to [email protected] or using the Customer Support Chat Tool available on our platform.